Associate Business Analyst — Koïos Intelligence
2026-08 — Present · Montreal, QC
- Develop and maintain chatbots built on Rasa (core framework and NLU) with an integrated LLM component, acting as brokers for insurance companies — working across both frontend (TypeScript) and backend/kernel (Python); contributed to 5–10 bots across 5 insurance clients in my first few weeks.
- Code reviews and QA on bot functionality; proactively file Jira tickets for bugs and UX improvements found during testing.
- Wrote documentation for two broker-facing services beyond the bots themselves — a conversation lake for managing broker conversations, and an analytics service.
- Bring a business-oriented lens within the technical team: gather and translate client requirements into functional specs, and communicate technical trade-offs affecting deliverables or timelines.
RasaLLM IntegrationNLUPythonTypeScriptDockerBitbucket / CI-CDCode ReviewQA TestingJiraBusiness AnalysisTechnical DocumentationInsurtech